Refund policy

Return & Refund Policy

At CHARLSTYLE, your satisfaction is our priority. We want you to shop with confidence and enjoy every product you receive.

If you are not completely satisfied with your purchase, our team is here to provide a simple and reliable return experience.

30-Day Return Guarantee

We offer a 30-day return guarantee. You may request a return within 30 days after receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should include original packaging whenever possible.
  • Proof of purchase (such as your order number) is required.

To request a return, please contact us:

Email: service@charlstyle.com

Please contact our customer support team before sending any items back.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. If your item arrives damaged, defective, or incorrect, we will make it right.

  • Damaged item
  • Defective product
  • Missing parts
  • Incorrect item received

Please contact us within 7 days after delivery and provide photos or videos of the issue.

After review, we may provide:

  • Replacement
  • Refund
  • Another suitable solution

Returns Due to Personal Reasons

If you change your mind or the product does not meet your expectations, you may request a return within 30 days.

  • The item must be unused and in original condition.
  • Return shipping costs are the responsibility of the customer.
  • Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected, we will send an email confirming whether your refund has been approved.

  • Refunds are issued to your original payment method.
  • Please allow 5–10 business days for processing.

Processing time may vary depending on your bank or payment provider.

Exchanges

We provide replacements for items that arrive damaged, defective, or incorrect.

Please contact:

Email: service@charlstyle.com

Include your order number and supporting photos.

Promotional & Discounted Items

Promotional offers and discounted products may have different return conditions depending on the specific promotion.

Please refer to the product page or promotional terms for details.

Return Shipping

For returns caused by personal reasons, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning items.

CHARLSTYLE is not responsible for return packages lost during transit.

Need Help?

Our customer support team is always happy to assist you.

Email: service@charlstyle.com